Voice Recognition

Voice Recognition Systems continues to provide speech recognition solutions to healthcare and other organizations around the world for nearly 16 years.  What we want to convey is what makes a speech recognition user successful as opposed to a user who is not successful.  We also want to inform you about the upcoming release of Microsoft Windows 7 operating system on October 22, 2009 and why you should not upgrade to this newly released code yet.  Dragon NaturallySpeaking continues to be the world’s most accurate speech recognition software package. We continue to provide and support quality solutions worldwide since 1994, even in Africa! http://www.talktoyourcomputer.com/nesbitt.pdf

Using speech recognition in your organization makes sense as a cost-saving measure only if the software and hardware are configured properly along with the right training and support. Average transcription costs are roughly 9-cents per line if you outsource, and around 15-cents a line if it is performed in-house.

Windows 7 will officially launch on October 22, 2009. Just as we have told our end users in the past (on every single release since DOS) DO NOT upgrade or purchase a machine with a newly released operating system until the first service pack is released and Microsoft has had time to fix all the bugs within the code. We are beta testing Windows 7 at this writing and while it appears to be a more stable operating system than Vista, it still is a processor and RAM intensive application which means the older machines will not run it as well and you will not be able to upgrade directly from Windows XP to Windows 7.  We can still get machines that have Windows XP on them. We can also fix and optimize any current machines you own that may be giving you trouble and are not performing up to par.  We can do this remotely anywhere in the world.  Call us at 800-631-8255 or (859) 266-2800 for details and pricing.

This brings us to the main point of the newsletter:

Why isn’t everybody using speech recognition now that it is starting to go main stream and there are now over 2 million users in healthcare using it everyday? 

If you’ve read this far please continue reading because now we’re going to explain why some users are not successful at using Dragon NaturallySpeaking while users that we configure machines for and train are very successful!

The 5 Main Reasons that some users are unsuccessful and why:

1. Dragon Software is running on an underpowered and/or a incorrectly optimized computer.  This includes running the software on machines that only meet the minimal requirements such as slower microprocessors, not enough memory or fast enough memory.  Even if you just bought a new computer you’ll eventually face clogged registries, fragmented hard drives, wasted use of system resources (RAM), malware, spyware, unnecessary trial ware (Installed by the OEM – Original Equipment Manufacturer), viruses and a host of other things that can go wrong.  This will all lead to Dragon not performing optimally causing more recognition errors as time goes on therefore slowing accuracy and productivity.
2. The installation was not performed properly.
3. The end user was not trained properly or tried to train themselves without our supervision.
4. The end user was not motivated enough to use the software to achieve a positive outcome!
5. The user bought an off the shelf speech recognition package with a $5 microphone in it!  It does not work and we will not sell it!

These are just a few of the reasons.  We have to look at each computer as an individual machine and determine what needs to be done to optimally configure your system. If the proper building blocks are not in place then your success is going to be marginal and recognition accuracy will degrade over time.  We will not license software to run on a computer that we see a potential problem with or that appears upon inspection to be an unstable machine.  If you have a machine you want to run Dragon on then we will look at that machine online free of charge to make a determination of how well it’s going to work for you.

 12 reasons Our end users are successful and why you should do business with us:

1. The machines we sell as a turnkey solution are running on the proper hardware platform with enough processor speed and RAM. We are going to spend 12-15 hours building out and optimizing your solution to make sure everything is tweaked correctly, resources are allocated properly, and that everything is working properly including creating a backup image of the drive for you so that we may perform a full recovery of your system and our optimization work should your hard drive or some other component fail. We provide a hardware warranty of 3 years on notebooks and 2 years on desktop machines with an option to upgrade to a 4 year warranty.
2. We are going to handle your installation for you either online or onsite so that we know the installation was performed properly.
3. We are going to provide free online technical support for your computer for as long as you own your machine provided it was purchased from us originally. 
4. We are going to provide you ongoing Dragon technical support free of charge! Nobody else does this!
5. We are going to provide introductory training online for you. This is so we can identify and help you correct any bad habits before they cause dictation problems.
6. We don’t just put up SKU numbers for products on our web site just to sell mass quantities of merchandise. We sell about 15 products and we know them well.  You can not have good product and/or knowledge on products if you are selling several hundred items on your website! Our specialty is Speech Recognition!  We don’t sell accounting systems, computer parts, or EMR’s.  We decided when we founded this company 15 years ago that we were not going to be just another mail order company but rather a value added solutions provider/integrator.
7. We are going to provide you a toolkit that will have user guides, cheat sheets, workbooks, templates and tips to make you a successful user of Dragon NaturallySpeaking.
8. We are going to give you the right mix of software utilities and show you how to use them to keep your system running at its best using the minimum resources needed. We see an awful lot of over redundancy on this one!
9. We are a Microsoft partner with 30 years experience in the computer business. We have been in the speech recognition business for nearly 16 years.
10. When you call for support or have a question you will not be put in a queue or given a case number, but rather you will be given personal attention and guidance.
11. We have been configuring, selling, supporting and advising clients on speech recognition installations for nearly 16 years and founded the world’s first web site for speech recognition.
12. We are not a “White Box” seller but rather an integrator and solutions provider.

We look forward to working with you on your solution. Call us anytime as we do not limit ourselves to a 9-5 workday! 

We are available in the evening hours to work with you.  Contact us at (800) 631-8255 or (859) 266-2800.

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